My order was rejected-do I need to place a new order?
If your order is rejected, our customer service team will be happy to help you.
How to change the order?
Your order can be changed until your package is shipped. To change your order, please contact our customer service team.
Can you send me more pictures of the desired model?
Sure, you can send the link or full name of the products to customer service to ask more pics.
Can l pay with my VISA/Mastercard card?
We encourage people to use Bitcoin and Western Union, howeverwe process Paypal/Visa/MasterCards for limited times. If you did not find the option available,come back another time and pleasecontact customer service.
ls your website safe?
We will provide you a tracking num after you order, you can track the package all the way.so plzdont worry aboutit.Also, all fyourpersonal information that you used on our site is confidential.
Where can I look for information on the order I placed?
Your Order Confirmation email contains the detail of your order including order number. You also get a tracking number from which you can track your order.
How long does it take for the parcel to arrive?
After placing the order, we will process and ship it within 72 hours. The logistics are usually 7-10 days. A total of 10-13 days.
Do you guarantee my privacy?
Yes, we guarantee to provide customers with a safe and reliable online shopping experience, and we guarantee absolute privacy of customers. We do our best to ensure your confidentiality.
My package was returned to the sender, what should I do now?
Tracking information for some customers may encounter a bounce-to-sender status. This would mean the package was undeliverable and is now being shipped back to our facility.